FAQs
Answers and guidance for common inquiries
- Website bots: The good, the bad and the ugly
- How can Shopify Plus merchants track checkout pages?
- How to bookmark a page for faster access to Lucky Orange
- Use Lucky Orange with Shopify: Use Surveys to find out why someone didn’t finish checking out
- Use Lucky Orange with Shopify: Dive into Visitor Profiles for customer-level data
- FAQ: Why isn’t my GA4 integration working?
- Use Event Manager and Event Log to organize your Events
- FAQ: Why doesn’t the session duration match the length of my Session Recording?
- Data export column headers: Visitors
- FAQ: How do I open a Dynamic Heatmap or Form Analytics of my Shopify Plus checkout?
- FAQ: I canceled Lucky Orange within Shopify. Why am I still getting billed?
- How to view your multiple question survey results
- FAQ: How does a watched session work?
- Overview FAQ
- How to use segments as triggers in Communicate features
- FAQ: What do the numbers at the bottom of Dynamic Heatmaps and Form Analytics mean?
- Discovery FAQs
- Data export column headers: Surveys
- Data export column headers: Heatmaps (Analytics section)
- Lucky Orange and Zapier: A powerful combination to optimize your business