FAQ: How do I open a Dynamic Heatmap or Form Analytics of my Shopify Plus checkout?

Shopify Plus merchants who use Lucky Orange can access checkout page visitor behavior as outlined in this help doc. The Shopify Plus checkout page uses unique IDs for each visitor which prevents the checkout page from showing in the:

  • Top pages summary for Dynamic Heatmaps
  • Top form summary for From Analytics

Follow the instructions below to open the Shopify Plus checkout page in either Dynamic Heatmaps or Form Analytics.

  1. Click on Visitors from the left navigation
  2. By default, Heatmaps will be selected. Select Form Analytics from the menu on the left to open Form Analytics. 
  3. Click on the filters icon, located to the far right above the table
  4.  Select the drop-down by Visited Page
  5. Type or scroll to: /checkouts
  6. This will show a list of all of the checkout page instances because each one has a unique ID. Select any checkout-related page to Launch Heatmaps or checkout-related form to Launch Form Analytics.

The Dynamic Heatmap or Form Analytics will open to show the collective data for all of the interactions with the Shopify Plus checkout form. You can use Segmentation to further refine the data you are analyzing. 

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