Use Event Manager and Event Log to organize your Events

The Event Manager is the command center for your Events, whether they are related to Shopify, system or custom. From here you can view the Events that have been preloaded for you or create your own.

From here, you can:

  1. Mark Events as Key Events. Key Events stand out in randomized colored highlights across the app, including Visitor Profiles and the Visitors’ Table
  2. Jump into the Event Log to see who triggered that Event over the last 7 days 
  3. Add your own custom Events based on a URL, store element or API

Note: The Event Manager only displays Events that have been triggered before. If an Event has 0 occurrences in the Event Manager, it means that it hasn't been triggered in the past 7 days, but it has been triggered before. If you can't find an Event that should be there, it's likely because it hasn't been triggered yet.

To use the Event Manager

The Event Manager gives you the control to edit and manage your Events.

  1. Navigate to Analytics from the left navigation
  2. Click on Events; it will pull up the Event Manager by default
  3. From here you can see:
    1. Event name
    2. Event type (e.g., Custom, Shopify Integration, System Event)
    3. Occurrences (last 7 days)
    4. Key Events 
    5. View Details
  4. Use the three dots to the far right of any Event to Edit Settings, Duplicate the Event or Delete it

Common uses include:

  • Using Search to find specific Events
  • View Details to turn an Event into a Key Event
  • Change the Event name through View Details

To use the Event Log

The Event Log lets you see who triggered what Event when, open details into the Event occurring and watch the session in which it was triggered. 

  1. Navigate to Analytics from the left navigation
  2. Click on Events
  3. There are two options to see the Event Log. 
    1. Click on Log to jump into the Event Log. This will give you a live look at Events as they occurred.
    2. Click on Occurrences from the Event Manager. You can search for a specific Event or use one that is already displayed. This will take you directly into who triggered specifically that Event. 
  4. Regardless of how you get to the Event Log, you’ll be able to see:
    1. Event name; Key Events will be highlighted
    2. Time and date of the trigger
    3. Event Type
    4. Visitor information on who triggered it; if unknown, it will display a unique identifier
    5. Button to watch the Session Recording of the Event occurring
    6. Button to view more details, including the visitor’s metadata, Event summary and raw data