What’s a rage click? Your guide to System Events

In this article:

What are System Events?

Coming over from Classic? Events, including System Events, replace behavior tags. 

Events are a valuable tool in Lucky Orange, allowing you to keep an eye on specific engagements, activity, links, elements and more. You can set up your own custom Events.To make things easier, we’ve preloaded System Events for you to use right out of the box.

These System Events are ready to go from the moment you set up and activate your Lucky Orange Account. Through System Events, you can identify:

  • Visitor behavior signals, such as a rage click or shaky mouse
  • Feature interactions, such as participation in a Chat or Announcement
  • Internal Events, such as session created or recording started
  • Page Speed Events, such as largest contentful paint or cumulative layout shift

How to access System Events

Note: Anyone who is an Account Owner or has been given Admin or Creator permissions can access the Events Manager to add, edit or delete Events. System Event names can be edited or added as a Key Event.

  1. Navigate to Analytics from the left navigation
  2. Click on Events
  3. Select Manager
  4. From the Event Manager table, click the Type column to sort your Events by type. This will sort the Type column alphabetically
    1. Once clicked, it should list all System Events
    2. If it is showing Custom Events, click the Type column again to return results from the System Events

Note: You can also mark an Event as a Key Event and add the Key Event column to your table in Visitors to view any Event directly for each session.

System Events directory: Visitor behavior signals

Use visitor behavior to interpret what this behavior may indicate. This includes using a keyboard shortcut to search for a specific term or refreshing the web page. 

System Event Explanation
Multiple-escape Visitor tapped the escape button on their computer several times to move away from the web page or close a popup
Find-shortcut Visitor used the keyboard shortcut (ctrl+f on Windows, command+f on Mac) to search the page for a specific word or phrase 
Auto-fill-cancel Auto-fill information was available as the visitor completed the field, but the visitor dismissed it to input the information manually
Auto-fill Auto-fill information was available as the visitor completed the field, and the visitor used the auto-fill option to populate the input
Rage Click Visitor clicked or tapped repeatedly in a specific area of your website, indicating possible broken links or elements
Super-Rage-Click  Visitor clicked or tapped frantically in a specific area of your website
Selected-Text Visitor highlighted text on the web page
Reloaded-Page Visitor refreshed their web page
Repeated-Field Visitor filled out an input field (e.g., form) several times before submitting
Mouse-Reading Visitor paused to read text on the page
Page viewed Visitor landed on a webpage
Shaky-Mouse Visitor shook their computer mouse, indicating possible frustration 
Element Clicked Visitor clicked on any element on your page. For interactions on specific elements, set up interaction events.
Form Abandoned A visitor started to interact with a form on your website and left before submitting
Form Submitted A visitor successfully completed and submitted a form on your website

System Events directory: Feature interactions

See how people engaged and interacted with specific customer-engaging features provided by Lucky Orange, including Announcements, Chat Invites, Chat and Surveys. 

System Event What does it mean? 
Announcement Converted Visitor clicked on the Announcement call-to-action button
Announcement Viewed Visitor was shown the Announcement
Announcement Dismissed Visitor closed the Announcement before converting
Auto Invite Converted Visitor accept a Chat Invite
Auto Invite Viewed Visitor was shown a Chat Invite
Conversation Created Visitor initiated a Chat conversation
Conversation Rated Visitor rated a Chat conversation after it was archived by the operator
Survey Responded Visitor participated in a Survey
Survey Feedback Given Visitor provided feedback in a Survey
Survey Dismissed Visitor closed the Survey before converting
Survey Viewed Visitor was shown a Survey
Survey Started  Visitor began to interact with a Survey

System Events directory: Internal Events

Get the inside scoop of what Lucky Orange is tracking, including when a Session Recording has started and website performance.

System Event Explanation
Session Created The Lucky Orange code has been successfully loaded, and the visitor’s data is being collected 
Funnel Converted Visitor navigated through your website. Their path and interactions followed the path of your pre-defined Conversion Funnel from start to conversion. 
Recording Started A new Session Recording for the visitor has started; there can be multiple Session Recordings within a single session. Note: If you’ve disable Session Recordings through your Privacy Settings, no “Recording Started” Events will be available. 
Timing Website performance metrics - how fast your website loads - have been recorded and can be shown throughout the Lucky Orange app
SignificantChange Visitor engagement behaviors have increased or decreased compared to your normal, such as more conversions in a specific timeframe than usual

System Events directory: Page Speed Metrics

These are core web vitals that measure how quickly a web page loads and becomes interactive for users. You will see these appear on the Event timeline in Session Recordings as they occur, such as then the First Contentful Paint, was completed.

System Event Explanation
First Contentful Paint (FCP) FCP shows how long it takes for the first text or image on a web page to load and appear on the screen.
Largest Contentful Paint (LCP) LCP indicates how long it takes for the biggest text or image on a web page to load and appear on the screen.
Interaction to Next Paint (INP) INP measures how responsive a web page is by looking at all the actions users take on it. It takes the longest recorded interaction and ignores any unusual results that might skew the average.
Cumulative Layout Shift (CLS) CLS tracks how often things on the page suddenly move around while you're viewing it, which can happen when visible elements change position from one moment to the next.