Discovery FAQs

What is Discovery?

Lucky Orange Discovery is a new way to find answers to your most pressing website conversion questions—without the need for a deep understanding of where to find the information in Lucky Orange.

Within Discovery, you’ll see a series of Optimization Opportunities that can help you quickly spot where visitors struggle or what may have stopped them from converting. 

To use Discovery:

  1. Click the Discovery button located at the top of the app, regardless of which feature you’re using. Discovery will open immediately. 
  2. With Discovery open, choose from a list of pre-identified Optimization Opportunities. 
  3. Once selected, Discovery uses your selection to provide you with Prompt Parameters. These include: 
    1. How to use this information
    2. Feature destination
    3. Related segment and filters (if applicable)
    4. Option to see only online visitors (if applicable)
  4. Click Discover to jump into Lucky Orange features to view the specific visitor behavior, such as someone who is frustrated or who may have experienced technical issues. Related segments and filters will already be applied to help you find the visitor behavior you want. 

Related help docs

Do I need to pay more for Discovery?

No! Discovery is included in all plans and trials. 

I’m on Shopify. Can I use Discovery?

Yes! We designed special prompts just for our Shopify merchants including:

  • Show me what people who converted did on my site
  • Show me what people who converted on mobile do on my site
  • Show me what people who converted on desktop did on my site
  • Show me where customers were most likely to leave before they converted

Can anyone on my team use Discovery?

Yes! Discovery can be used on all roles from Account Owner to Member. Click here to learn more about roles.

Can I use Discovery on all devices?

Discovery works best on desktop and tablet devices. It’s currently unavailable on mobile devices.

Can I delete unused Optimization Opportunities?

Optimization Opportunities are designed to save you time in identifying opportunities to optimize your website. While you may not use all of the Optimization Opportunities, they may be helpful for you in the future. For example, you may not have a form you want to analyze today, but you may implement one in the future. As a result, Optimization Opportunities can’t be removed or changed at this time. 

Can I leave feedback?

We welcome and encourage feedback. To leave feedback, click on the thumbs up or thumbs down rating located under Prompt Parameters. You can do this with or without an Optimization Opportunity selected.

This will open a dialog box that confirms your rating and allows you to submit additional comments. We welcome your feedback and suggestions! 

Click Send when you’re done to submit it to our team. 

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