How to use Optimization Opportunities with Discovery

Lucky Orange’s new Discovery feature connects users wanting to connect optimizable opportunities on their websites with actionable insights gained from Lucky Orange features. With this information, users can identify behavior and find ways to make their websites even better. 

Access to Discovery can be found at the top of the app by clicking the Discovery button.

Click here to learn more about Discovery.

What are Optimization Opportunities? 

Optimization Opportunities are used to retrieve specific information. You likely use similar queries in your daily life without even knowing it. Do any of these sound familiar? 

  • Hey Siri - show me the best restaurants around me.
  • Hey Google - when did the Roman Empire collapse?
  • Hey Alexa - play me Taylor Swift’s latest album.
  • Hey ChatGPT - plan my vacation trip to Florida for a family with grade schoolers.

These are prompts that you ask to gain information, whether it’s from conversational AI or virtual assistant technology. Discovery Optimization Opportunities act in the same way, but we’ve done the heavy lifting for you. 

How to use Optimization Opportunities with Discovery

To use an Optimization Opportunity, open Discovery and select from the list as seen in the image above. Some choices are only available to our Shopify users. 

Once an Optimization Opportunity is selected, the Prompt Parameter to the right will type a summary of how you can take actionable insight. Other details you will find include: 

  • Feature destination: Where you’ll go to find the information
  • Segment: This is the group of filters that identify visitors. It isn’t available for all selections.
  • Filters: These narrow down the visitors. It isn’t available for all selections.
  • Only view online visitors: Refine the visitors to see only those who are online. It isn’t available for all selections.

Click Discover to proceed to the feature destination with any related segment, filters and online visitors.

Available Optimization Opportunities 

Query Insight Availability Destination
Show me what people who had a frustrating experience did on my site Detect visitors who exhibit frustration cues, like rage clicks, triggered by rapid clicking or tapping. All Visitors
Show me what people who chatted with my team did when they were on my site Explore the impact on customer experience and conversions following interactions with your team via Lucky Orange Chat. All Visitors
Show me what people who may have encountered a technical issue did on my site Identify possible problems with your pages, indicated by a visitor reloading the page and rage clicking.  All Visitors
Show me what people are doing on my site right now Monitor real-time user interactions on your website to identify pain points before they cost you conversions.  All Visitors
Show me whether or not people interacted with my site’s forms Analyze how users engage with your site's forms to pinpoint fields with high abandonment rates, repeated fields and more.  All Form Analytics
Show me the most popular things on my site Identify your website's most popular and clicked on elements, such as a pop-up, hero image or CTA. The more engagement the element receives, the more popular the element will be. All Elements
Show me what people liked the most about my site See what elements had engagement on your most visited pages.  All Heatmaps
Show me where customers were most likely to leave before they converted Understand where visitors exit your website, whether it's on a product page or during checkout. Shopify Conversion Funnels
Show me what people who convert on mobile do on my site Identify trends among mobile device users who successfully converted. Compare behavior with desktop conversions for a better look at how to improve your mobile conversion rate.  Shopify Visitors
Show me what people who converted on desktop did on my site Evaluate behavior patterns of customers who completed their conversion on a desktop. Compare with mobile customers to spot areas to improve your desktop conversion rate.  Shopify Visitors
Show me what people who converted did on my site Study visitor behavior among all customers who converted regardless of device type. Look for trends among these visitors who successfully became customers.  Shopify Visitors


Click here to learn more about the system or integration events referenced in this table.

Want to suggest a new Optimization Opportunity? 

Leave us feedback by clicking on the thumbs up or thumbs down rating located at the bottom of Prompt Parameters. A dialog box will open that will allow you to provide us with your comments, and we welcome your suggestions for further queries. Click Send to submit your feedback to our team 

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