FAQ: I canceled Lucky Orange within Shopify. Why am I still getting billed?

Situation: You’ve canceled your Lucky Orange subscription on your Shopify store, but now you’re seeing another charge during the next Shopify billing cycle. 

What happens: All Shopify apps installed through the App Marketplace, including Lucky Orange, are billed through your Shopify account. Because of this billing method, you aren’t charged individually for app subscriptions added mid-Shopify billing cycle. You only see these app charges through your monthly Shopify bill. Click here for more information from Shopify.

What doesn’t happen: While this initially may appear as an additional charge after you have canceled your Lucky Orange subscription, that is not the case. As mentioned above, you were never charged by Lucky Orange when you initially upgraded your Lucky Orange mid-Shopify billing cycle due to the nature of how Shopify handles billing charges for apps within its App Marketplace. 

Example: Let’s say you have a Shopify billing cycle that begins on the 30th of each month. You signed up for Lucky Orange and upgraded to a paid plan on the 5th of the month. However, remember that all billing for Shopify apps like Lucky Orange are lumped into one charge from Shopify. As a result, you were never charged by Lucky Orange on the 5th when you upgraded to a paid plan. 

Now let’s say you decide to cancel your Lucky Orange account on the 20th. Because all of your billing for apps like ours is done through Shopify, you will still see a charge for Lucky Orange on your Shopify bill that will come through on the 30th. These charges represent the subscription you were already using prior to being canceled. It does not represent additional, erroneous charges that occurred after the cancellation.