How to install in Magento

Due to a bug in Google Chrome, Lucky Orange is unable to create dynamic recordings on Magento sites for visitors using chromium-based browsers (Chrome, Opera and Microsoft Edge 18+). 

While we have a bug report filed with the Chrome team and are awaiting a response to mitigate the issue, here is what you can expect when using Lucky Orange on a Magento site:

  • All Session Recordings from Chrome and other chromium-based browsers will be non-dynamic. Recordings for pages that are behind a login or contain a large amount of dynamic content (e.g., checkout page) won’t be rendered with content seen by visitors in the recording playback.
  • Live View won’t be functional for visitors from these browsers, as our live view system requires a dynamic recording.

Magento users will be able to use: 

  • Chat for all visitors
  • Surveys for all visitors
  • Announcements for all visitors
  • Chat Invites for all visitors
  • Dashboard, though the live visitor number won’t be accurate for those sites with a high volume of chromium-based traffic

We apologize for the inconvenience and will continue to update this page as we receive updates from the Google team and work on a solution is this issue. 

To install Lucky Orange in Magento 

  1. Copy your Lucky Orange tracking code
  2. Log into your Magento account
  3. From the Admin menu, select Content
  4. Click on Configuration
  5. Select Edit from the Action column for the site you want to add Lucky Orange code to
  6. If collapsed, expand the HTML Head section
  7. Paste your code snippet in the Scripts and Style Sheets box
  8. Click Save Configuration to complete the process

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