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Feature Guides

Tool-specific processes and use cases

  • Use Event Manager and Event Log to organize your Events
  • How to use Exit Intent
  • How to archive a Chat conversation
  • What are Saved Replies
  • How to customize your Chat icon, Surveys and Announcements: Color and placement
  • How to use Saved Replies
  • Using UTM parameters with Lucky Orange Session Recordings
  • How to use duration in the Visitors’ Table
  • What do I do if my form isn’t automatically detected?
  • How to use Discovery
  • FAQ: How does a watched session work?
  • How to use segments as triggers in Communicate features
  • Overview FAQ
  • Use Lucky Orange with Shopify: Trigger Announcements to bring visitors back into checkout
  • Discovery FAQs
  • Use Lucky Orange with Shopify: Set Chat Invites to proactively answer checkout questions
  • How to use Overview
  • How to refresh Conversion Funnel data
  • How to use Discovery AI
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