Form Analytics FAQ

In this article:


What forms aren’t compatible with Form Analytics? 

Form analytics can’t typically be used with forms that are displayed in an iFrame. As a result, common forms that are found within an iFrame - such as HubSpot forms and many third party apps used by retail platforms such as BigCommerce and Shopify - won’t have visitor data in either Form Analytics or Dynamic Heatmaps.  

Using iFrames prevent Form Analytics and other Lucky Orange features such as Dynamic Heatmaps and Session Recordings from tracking and displaying visitor engagement, interactions and inputs. While Lucky Orange’s tracking code recognizes that an iFrame is present on your form, the system can’t tell you how people engaged with it. 

This is a common blind spot that all conversion and analytics tools have due to the nature of iFrames. To check if your form is within an iframe:

  • Contact the third party directly
  • Watch a Session Recording of someone interacting with that page. The area where the form would be will display as a gray box or white area if it’s housed within an iFrame.
  • Open Form Analytics. In the Dynamic Heatmap overlay that populates on top of the form, you won’t be able to see any clicks or engagement on the form itself.

If tracking the form within the iFrame is important to you, we highly recommend finding an alternative product or method that isn’t confined to an iFrame. 


Why aren’t boxes showing around my form fields?

When examining Form Analytics, field-specific information will display with a box around each field, like this: 

As mentioned in the previous question, your mouse cursor has two actions within Form Analytics and Dynamic Heatmaps:

  1. Interact with elements
  2. Analyze engagement

To see the analytics boxes around the field, you need to be toggled to interact with elements. To toggle between the two actions, press SHIFT on your keyboard. 

How do I edit form information? 

In some situations, you may need to edit the field information. Depending on the form and how it’s added to your site, some fields may have generic names that you want to update. To edit the field names:

  1. From the Form Analytics dialogue box, click on the Settings tab 
  2. Click on the pencil next to a field to edit the field name as it will appear within Form Analytics. This doesn’t alter how the form displays on your website.
  3. Click the blue Update form button when finished