Dynamic Heatmaps FAQs

In this article:

Why can’t I see Dynamic Heatmap data on my embedded YouTube video?

YouTube videos, like other common embedded content like social media feeds or advertising plugins, are displayed in an inline frame (iFrame). An iFrame is an HTML document that’s placed within another HTML document.

Basically, it’s content (like a video) from a source (like YouTube) that is embedded into another source (like your website. Because the iFrame is typically hosted by a third party (e.g., YouTube) and not hosted directly on your website, tracking iFrames becomes an issue. It’s a blind spot that all conversion and analytics tools have due to the nature of iFrames. 

If you’re using an iFrame to embed a YouTube video or another element, you won’t be able to see data populate on it when looking at a Dynamic Heatmap. You’ll see the iFrame content on the page, but there will be no clicks, taps, moves or scroll data available. 

Click here to learn more about iFrames.


Can I see the moves Heatmap for mobile devices?

The moves Heatmap shows how a person moves around your website, including mouse movements and mouse hovering. Mobile visitors use your website differently than desktop visitors:

  • Instead of a mouse click, your mobile users will tap.
  • Instead of hovering over text with a mouse, they will generally use their fingers to scroll down the page.

As a result, the moves Heatmap isn’t available for mobile or tablet segments. Scroll heatmaps and click/tap heatmaps are available for all device segments, including mobile and tablet. 


How do I adjust the Dynamic Heatmap background?

By default, your Dynamic Heatmap will display the background overlay when opening up a Dynamic Heatmap. Here’s how to adjust the darkness of the background or remove the overlay completely. 

  1. Click on the Heatmap tab at the top of the Dynamic Heatmap
  2. On the right hand side of the screen, drag the opacity slider to adjust the brightness of the displayed data and reduce the darkness of the overlay
  3. Click the checked box next Show background to remove the background overlay altogether. This will completely remove the dark overlay without impacting the heatmap data


What does “improved performance” mean?

When you open a Dynamic Heatmap, you’re looking at a lot of data points. If you look at the bottom of the Dynamic Heatmap, you’ll see just how many data points are captured by Lucky Orange like this:

To generate your Dynamic Heatmap faster, especially with a large number of data points, we offer Improved performance. 

Improved performance is activated by default when you launch a Dynamic Heatmap.

However, this Improved performance feature doesn’t always play well with older computers including those that meet one of the following:

  • Limited RAM
  • Operating on Windows XP or earlier
  • Older PCs or Macs

If you meet one of these criteria, you will need to remove Improved performance. This won’t impact your Dynamic Heatmap and will only slow the population of data slightly. 

To remove Improved performance: 

  1. Click on the Heatmap tab at the top of the Dynamic Heatmap
  2. On the right side of the screen, select the checked box next to improved performance to deselect the option