How to block an IP address (including your own) from being tracked

In this article: 

  • What does blocking someone do?
  • How to block an IP address:
    • From Settings
    • From Chat
    • From Visitors

Sometimes it’s necessary to block certain traffic from being tracked by Lucky Orange. Maybe you want to stop tracking internal traffic from your organization to get a better understanding of how your visitors are using your website. Or maybe you need to block abusive visitors from communicating with your team over chat. 

Whatever the case may be, blocking a visitor’s IP address is the way to go - even if it’s your own. 

What does blocking someone do? 

It’s important to know what blocking an IP address within Lucky Orange does.  

When you block an IP address through Lucky Orange, you aren’t preventing a visitor from coming to your website. Instead, you are telling our system that you don’t want that visitor to be tracked by our visitor behavior features or have access to customer-facing communication tools. 

This means: 

  • Their clicks, moves, and scrolls won’t be included in dynamic heatmaps
  • Form internationals won’t be tracked through form analytics
  • Their sessions won’t be available through session recordings
  • Their data won’t be captured and included in conversion funnels or the dashboard
  • Communication through things like chat, surveys, and announcements won’t be accessible to them 

Blocking someone is as permanent as you want it to be but can also be reversed. Click here to learn about unblocking a visitor. 

Note: If you block your own IP address, you won’t be able to see your chat icon, away form, surveys, or other communication features. 

How do I block someone from being tracked (myself included)?

There are three ways to block visitors:

  1. From Settings
  2. From Chat
  3. From Visitors

How to block a visitor: From Settings

This is helpful for blocking by a specific IP address, such as your own, or blocking a group of visitors by a source. 

To get started, navigate to the Blocked Visitors page: 

  1. Click on Settings from the main navigation
  2. Next, click Blocked Visitors

From here you can see the list of visitors previously blocked and set rules to block more IP addresses.

  1. Click on Rules at the top of the page
  2. Click the purple Add Block Rule button

Now you have two choices to create a block rule: by a specific IP address or by source. 

To block specific IP addresses or a range of IP addresses, select Block by IP.

  • Give the rule a name for internal purposes
  • Enter the desired IP addresses to block. For multiple IP addresses, separate my commas. 
  • Click Done when finished

To block a group of visitors based on source, select Block by source.

  • Give the rule a name for internal purposes
  • You will see a drop-down with a list of sources of visitors. Select one or more sources to block.
  • Click Done when finished

How to block visitors: From Chat

  1. Click on the Chat icon in the upper left corner.
  2. Select the chat with the visitor you want to block. This can be done from any of your chat tabs, including Inbox, Waiting, and Archives. 
  3. Click on the action menu, accessible via the three dots to the right of the chat window. 
  4. From the dropdown, select Block Visitor.

How to block visitors: From the Visitors' table

  1. Click on Visitors from the main navigation. 
  2. Move your mouse over a specific visitor. 
  3. Select the check box on the left. Once this box is checked, you can select more visitors if desired. 
  4. Click the Block Selected button in the upper right corner. 

Need to undo the block? Here's how to unblock an IP address.