Blocking Visitors in Shopify Admin

Sometimes it's necessary to stop certain traffic from being tracked by Lucky Orange — maybe you want to exclude internal traffic from your own organization, or block an abusive visitor from reaching your team over chat. This doc covers what blocking does and how to set it up.

What does blocking someone do?

When you block a visitor (or an IP address) through Lucky Orange, you aren't preventing them from visiting your website. Instead, you're telling Lucky Orange not to track them or give them access to customer-facing communication tools. Specifically:

Their clicks, moves, and scrolls won't be included in Dynamic Heatmaps
Form inputs won't be tracked through Form Analytics
Their sessions won't be available through Session Recordings
Their data won't be captured in Conversion Funnels or the Dashboard
Communication tools like Chat, Surveys, and Announcements won't be accessible to them

Blocking is reversible — a blocked visitor or rule can be removed at any time.

Note: If you block your own IP address, you won't be able to see your own chat icon, away form, surveys, or other communication features.

Where to access Blocked Visitors

How do I get to Blocked Visitors?

From your Shopify Admin, find Apps in the left navigation and click Lucky Orange.
In the expanded menu, click Settings.
Scroll to the Blocked Visitors section.

What will I see there?

Two tabs:

Rules — the block rules you've created, showing each rule's Name, Description, and who added it (Added By)
Visitors — visitors who have been individually blocked

Adding a block rule

How do I block visitors?

In the Blocked Visitors section, click Add Block Rule.
In the New Block Rule window, choose a Block Rule Type:
- Block by IP
- Block by source
Fill out the fields for your chosen type (see below).
Click Done.

Block by IP Use this to block a specific IP address (including your own) or a range of IP addresses.

Rule Name — a name for internal reference
IPs List — enter the IP address(es) to block, separated by commas

Block by source Use this to block a group of visitors based on where they came from.

Rule Name — a name for internal reference
Block by source — a searchable dropdown listing every source Lucky Orange has tracked to your site; select one or more to block