How to use Saved Replies

There are two basic ways to access the Saved Replies: With shortcuts and with the Saved Reply button. 

With shortcuts

  1. In a Chat conversation, type = on your keyboard
  2. Begin to type the name of a Saved Reply
  3. Options will begin to populate based on your typing
  4. Press Tab or use the arrow keys on your keyboard to navigate through the list
  5. Click on the desired Saved Reply or press Enter on your keyboard
  6. When ready, click the Send icon in the lower right corner to send to your visitor
  7. To close the list, press the Escape key on your keyboard or click into the Chat conversation

With the Saved Reply button

  1. In a Chat conversation, click on the Saved Replies button in the lower right corner
  2. Search the Saved Replies 
  3. Alternatively, you can press Tab or use the arrow keys on your keyboard to navigate through the list
  4. Click on the desired Saved Reply or press Enter on your keyboard
  5. When ready, click the Send icon in the lower right corner to send to your visitor
  6. To close the list:
    1. Click the X in the corner of the dialog box
    2. Press the escape key on your keyboard 
    3. Click into the Chat conversation