Inspiration: Popular Saved Replies to use in Chat
Whether you want to see popular Saved Replies used by your fellow Lucky Orange users or need a little inspiration, check out this list of Saved Replies to get started. Use what fits with your common operator questions and customize it to address your specific needs.
Pro tip: Don’t forget that you can also use emojis if it fits within your overall business communication strategy.
In this article:
- General Saved Replies
- Saved Replies to answer common questions
- Saved Replies to deal with frustrated customers
General Saved Replies
| Saved Reply Name | Message |
| Hi | Hello! 👋 How can I help you today? |
| Intro | Hey there! I’m (name). Welcome to our website. Feel free to ask me anything. |
| Return | You can return any unused item within ## days of receiving your order. We’ll be happy to exchange the item or issue a refund. Would you like more information? |
| Refund | Typically, refunds are processed in #-# business days to your original method of payment. |
| Hours | Our store is open/support team is available Monday through Friday, # a.m. to # p.m. (time zone if needed). |
| Thanks | Thanks for chatting with me! Should you have any more questions, reopen this chat at any time. In the meantime, I’m going to close the chat now. Would you mind leaving me a quick rating? |
| Bye | Thank you for your time! I hope you have a great day. |
| Back | Welcome back! Message me whenever you’re ready - I’m here if you need any assistance. |
| Welcome | You’re welcome! Is there anything else I can help you with? |
| Morning* | Good morning! ☕ Can I help you with anything? |
| Afternoon* | Good afternoon! Can I help you with anything? |
| Evening* | Good evening! Can I help you with anything? |
* These work especially well with local or regional traffic. Be mindful of a customer’s time zone if you have an international audience. This information will be available directly within the Chat conversation window under the unique identifier or the customer’s name:
Saved Replies to answer common questions
| Saved Reply Name | Message |
| Pause | That’s a great question! Let me find out the answer for you. Please hold on a moment. |
| Research | Before we continue, may I ask you for your email address/order number to research your account? |
| Confusion | Let me see if I have this right. (Follow up with a brief summary of the issue) |
| Wait | I’m reviewing your account details now. Please bear with me for a few more minutes. |
| Idea | That’s a great idea! 💡 We don’t have that specific feature/product at the moment, but it sounds like a great idea. I’ll pass it along to our team to see if we can make that happen. In the meantime, may I offer you an alternative? |
| Accounting | Based on the details you’ve provided, our accounting team is a pro in these situations. Is it okay with you to transfer you to someone on that team? |
| Shipping | We offer several shipping options. Here is a link to our shipping policy: (insert link). Are there any specific shipping questions you have? |
| Followup | I’m going to need a little bit more time to research your account to answer your question. May I have your email address or phone number to follow-up with you? I’ll find the answer and get back to you shortly. |
| Alt | May I suggest (product) as an alternative? |
| Subscription | It looks like your next subscription will ship on ## date. |
| Meeting | Here is my calendar link if you want to let me know the best date and time for us to connect: (add link) |
| Blog | Here is a blog post when we go into more details about this: (add link) |
| Demo | Hi! If you’re interested in getting a demo of our product, I’d be happy to help you get one scheduled. |
Saved Replies to deal with frustrated customers
| Saved Reply Name | Message |
| Sorry | I’m sorry for your experience, and I’m going to work with you to find a solution. |
| TellMe | I understand your frustrations and how you feel. I’m sorry this happened to you. We’re going to take care of you right now. |
| Outage | Ouch! It looks like our system had a hiccup a few moments ago. Our tech team is on it, and we’ll have everything running as normal here ASAP. 🔧 Sorry about that inconvenience! |
| Help | I’m sorry this happened to you. I understand your frustration and will do my best to help you. |
| Tracking | I’m sorry to hear that! Let me get back to you with the current delivery status of your product in one moment. |
| PaymentError | I apologize for the inconvenience! The amount will be refunded back to your card within # business days. |
| Disappointment | I’m so sorry that (product) wasn’t what you expected. Let me talk to my manager to see what we can do. |
| Transfer | I understand. I will need to get approval from my manager for your request. Do you mind if I transfer you? |