How to forward Chat conversations to specific email addresses

Once a Chat conversation is archived by a Chat operator, the conversation is delivered as a CSV transcript to the Account Owner as well as any additional email addresses if the Conversation Forwarding option is enabled. 

To enable Conversation Forwarding 

1. Navigate to Communicate from the left navigation
2. Select Chat Settings from the menu
3. Click on Behavior
4. Toggle the switch to the right of Conversation Forwarding

To add additional email addresses to receive the Chat conversations

1. Navigate to Communicate from the left navigation if you haven’t yet already
2. Select Chat Settings from the menu
3. Click on Behavior
4. In the text box under Conversation Forwarding, enter your desired email addresses. Separate by commas. 
5. Click the purple Save Updates button when finished

Changes will take effect immediately but will not send chat conversations retroactively. 

Interested in exporting individual Chat conversations? Click here to learn more.