Need help in the app? Use the life raft

When you’re in the middle of a swimming pool and need a little help to stay afloat, you use a life raft. When you’re in Lucky Orange and need a little help to answer questions or to give feedback, you turn to our life raft too.

Seen next to your profile picture, the life raft is there to help you when you need it most. You can use it to: 

• Message our support team with your questions 
• Access our help documents (like this one!)
• Make a suggestion for the app; we value what our customers think and want to hear your thoughts on the new app
• Check the system status
• Revert to Lucky Orange Classic