How to increase your data storage

Lucky Orange data and information included in data storage include:

Events (i.e., Survey results, Chat logs, Events and Visitor profile information)
Session Recordings
Dynamic Heatmaps

All of this information is grouped together in data storage plans.

By default, the length of storage duration is based on your Lucky Orange plan:

How to change your data storage plan

Note: Only the Account Owner can change the plan information

Navigate to Settings from the left navigation
Click on Plan & Billing
Select the Upgrade Storage button located at the bottom of the page
Scroll below the plan information on the billing page
Select from 60 days, 90 days, 180 days or 365 days of Storage. The Plan Summary on the right will update with the adjusted pricing.
Continue through to confirm the data storage extension.
1. If you’re on Shopify, click the Next: Confirm with Shopify button located on the right under the Plan Summary. This will take you into Shopify to finalize the change.
2. If you are moving from a trial or free account with no previous payment method, click Next: Payment Method. Follow the steps to enter in your credit card or PayPal information and submit the payment. Once the payment has successfully been submitted, you’ll be returned to your Plan & Billing account information.
3. If you are moving from a paid plan to a different plan, click Submit to complete the transaction. Because your payment method is already on file, no additional steps will be needed. Once the payment has successfully been submitted, you’ll be returned to your Plan & Billing account information.
An invoice will be emailed to the Account Owner to confirm the change and new charges