How to use text scrambling
Protecting sensitive information about visitors is a priority of businesses of all sizes, niches and industries. In order to achieve this and keep everyone safe, businesses must take special precautions on pages with sensitive personal information to avoid sending that data to our servers.
For Lucky Orange users, you can do this with text scrambling.
For example, let’s say your business asks for customers to complete a form with personal information on it. This could include things like banking account details or personal health information.
By default, Lucky Orange wouldn’t capture these keystrokes in the form inputs to further protect your customers. However, if you provide a summary of the form inputs or other personal information, our system could capture, transmit and display this information.
The answer to this issue: text scrambling.
Text scrambling randomizes the text on a page before it’s captured by Lucky Orange. This prevents any personal information from being sent to our servers and shown in Session Recordings.
How does text scrambling impact your visitors?
Text scrambling doesn’t impact your customer experience. They will see your website just like normal, but our system scrambles the page first before sending it to our servers.
How does text scrambling impact your business?
Once text scrambling is enabled, your Session Recordings will display randomly scrambled text.
For example, "Thank you" may be displayed as "Qyggn jdh” or “Pltgh mnj.”
The formatting and style will remain consistent despite the text scrambling. This lets you continue to evaluate customer experiences while protecting their sensitive information.
To enable text scrambling
To ease the process of activating or pausing text scrambling, we have created an easy-to-use text scrambling toggle.
Note: Only Account Owners and Admins can activate text scrambling.
- Click on Settings from the main navigation
- Your site name should appear at the top of the Settings navigation. If not, switch the account by clicking on the account drop-down in the upper left corner.
- Select Privacy from the Settings navigations
- Toggle on the switch to the right of the Scramble Text setting; this will display a blue “Active” tag once activated.
To disable text scrambling, click the blue "Active" toggle to the right of the Scramble Text setting.
In some cases, you may want to scramble page-specific variables. To learn more, click here for developer-specific details and instructions.
The nitty gritty: How text scrambling works
Lucky Orange captures the entire DOM tree and sends it off to our system. If you enable text scrambling we will automatically scramble all text nodes of the DOM tree before sending that to our system. The scrambling is random and can’t be undone.
As we mentioned above, the styles and numbers of letters in each word is retained even though the text is scrambled.
This lets you understand how people are using your site while avoiding any danger of accidentally sending sensitive information.