Using the Visitors Table in your Shopify Admin

The Visitors table shows every session on your site, letting you filter, segment, and dig into visitor behavior — all from inside your Shopify Admin. Because this covers a lot of ground, this doc is broken into four parts: the page overview, table columns, segments, and filtering.

Where to access Visitors

How do I get to Visitors?

1. From your Shopify Admin, find Apps in the left navigation and click Lucky Orange.
2. In the expanded menu, click Visitors.

Page overview

What will I see when I land on the Visitors page?

At the top, an Analytics Snapshot card shows your total visitors for the selected date range (defaults to Today). Below that is the main Visitors table, listing every session.

If it's your first time on the page, you'll also see a dismissible banner explaining Lucky Orange's cookie consent and tracking rules. Once dismissed, it won't show again.

What actions can I take from the top of the page?

Three page-level actions sit at the top of the Visitors page:

• View Online Visitors Only — quickly filters the table down to visitors currently online, so you can watch a live session recording
• Date Range Selector — filters the table to sessions within a specific date range
• Load New Visits — pulls in any new sessions that have occurred since the table last refreshed

How do I watch a session recording?

Click into any session from the table to open its recording, which plays in an in-app player without leaving your Shopify Admin.You will need to click on the play button to watch the session.

Table columns

What columns show by default?

Out of the box, the Visitors table displays:

• Visitor Name
• Session Date/Time
• Visitor Email
• Session Duration
• Visitor Location (Region)

Can I change which columns are shown?

Yes. Click Edit Columns in the table filters row (at the top of the table) to switch the table into an edit state, where you can toggle any column between Show and Don't Show.

The full list of available columns is:

Segments

What are segments?

Segments let you quickly filter sessions using a saved group of one or more filters, instead of applying the same filters manually every time.

What default segments come with my account?

Every account starts with these Optimizable Segments, shown in the table filters row:

• Online Visitors
• Return Visitors
• Frustrated Visitors
• Bounced Visitors
• Confused Visitors
• Engaged Visitors
• First Time Visitors
• Frustrated Page Reload
• Survey Respondents
• Visitors with Chats

These default segments can't be edited or deleted.

How do I create my own segment?

Click the Filter(three lines) icon in the table filters row.

Click the Add icon in the table filters row, next to the More Segments dropdown. This groups your currently applied filters into a new custom segment, which you can then name.

Where do I find all my segments?

Any segments beyond what's already pinned in the table filters row live in the More Segments dropdown — this includes any custom segments you've created, listed below the default set.

When you select a segment (from the row or from More Segments), it displays as the second tab, right after All Visitors. If you had another segment selected in that tab slot already, the new one replaces it.

Can I delete a segment?

Only custom segments have this option, available through the segment's popover actions in the Settings tab. 

Once in Settings locate the Segment you want to Delete and click on the Show Actions button on the far right side of the table. 

Then select Delete — opens a confirmation modal; once confirmed, the segment is gone for good

Filtering

How do I filter the Visitors table?

Click the Filter button(three lines) in the table filters row. A panel opens on top of the table showing every available filter group. Select a group to load the relevant data for it, and apply as many filters as you'd like across as many groups as you need.

Once you're done:

• Click Save As to apply your filters and close the panel — the table refreshes to show only matching sessions.
• Click Cancel to clear everything you selected and close the panel without applying anything.

What filter groups are available?